my connected community (mc2)

Monitoring your Chat Room

Unless your community is especially large & active online, your CHAT room will often be empty or quiet unless you organise a session in advance. It's also possible that some of your members may experience problems joining a chat session.

To organise a successful chat session, do one or more of the following:

create a Poll to let members to vote on their preferred chat time, topic, etc.
post a message to your Forum &/or to Events informing members of upcoming chat times & topics
add Links to Web sites relevant to upcoming chat topics

Tips:

See more Chat details in: Chat Help and How to organise a successful mc² chat session
you should make sure your members are aware of the Chat Netiquette
Make Members aware that the Chat may be recorded or logged and learn how to do it - see Keeping a Record of the Chat

Troubleshoot problems joining a chat session

At least a few days prior to a scheduled chat session, you should ask all members to check (eg. via a message posted to your FORUM) that they can successfully use mc2 JAVA CHAT.

Two of the most common problems members experience joining a chat session are

Use of a non java-enabled Web browser

If, when trying to join a chat session, a member sees a "grey box" or can't see the new window showing the chat session, it could be because they don't have Javascript enabled in their Web browser.

To remedy this problem:

make a note of the Web browser (eg. INTERNET EXPLORER) & version (click on the browser HELP menu & then click on ABOUT ...) that the member is using. They can also check this by following the link at the bottom of every mc2 Webpage: Best viewed with Internet Explorer 6+
please phone us on 8664 7001 or 1800 629 835 (toll free), mention that it is an mc2 enquiry & ask to speak with someone regarding mc2 JAVASCRIPT CHAT problems

Tip:

if your members continue to have problems chatting using the mc2 JAVA CHAT applet, they can try chatting using mIRC - a free software program they can download & use for chatting without JAVA. See mIRC

Computer network restrictions

If your members are using mc2 CHAT in a network situation (ie. where several computers are linked together to share Internet access), it may be that only one computer can chat, or that none of the computers can connect to the mc2 CHAT server.

If you're using WINGATE to share Internet access across your computers & only one computer can chat, this problem may be able to be corrected by adjusting its settings
- if you are familiar with WINGATE, access our NETWORK CHAT WITH WINGATE page & make the changes yourself
  or
- please phone us on 8664 7001 or 1800 629 835 (toll free), mention that it is an mc2 enquiry & ask to speak with someone regarding WINGATE CHAT SETTINGS problems to have them talk you through the required changes
If the mc2 JAVA CHAT applet is working, but you're having problems connecting to the mc2 CHAT server, it may be a firewall problem. Unfortunately we are unable to help here - you will need to ask the person in charge of your computer network to make the necessary changes to allow access to port 6667.

Tip:

for more detailed help with advanced Webpage features, access our CHAT HELP page: mc2.vicnet.net.au/chathelp & click on one of the topics listed

Find out more about the Features of Chat and view Chat Help

<<< Return to Main Moderators page