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Who to contact for Help  (Victoria only) Last updated August 2006   Read the Disclaimer!

ALCOHOL  |  CRISIS  |  DRUGS  |  GAMBLING  |  HEALTH  |  KIDS  |  MEN  |  POISON  |  SUICIDE  |  WOMEN

Telstra Directory Assistance  tel.1223 Search for contact details of individuals or organisations at White Pages

• AidsLine 1800 133 392
  Anonymous telephone counselling and education programs about HIV/AIDS, hepatitis, sexually transmitted infections and sexual health to the community. Also: Hepatitis C Helpline 1800 800 241

• AIDS: see Melbourne Inner-City AIDS Prevention Centre

• Alcohol: DirectLine 1800 888 236 - 24/7 confidential counselling with alcohol and drugs

• Alcoholics Anonymous 9429 1833
  People who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

• Al-Anon / Alateen 9642 3330
  To help families and friends of alcoholics recover from the effects of living with the problem drinking of a relative or friend. Similarly, Alateen is our recovery program for young people.

• Alcohol 1800 888 236 - Vic Government Alcohol Information
  Alcohol information for Young People | Adults | Parents is on the health.vic.gov.au/drugs website

• Ambulance Service (Victoria) Dial 000 for Emergency
  • Metropolitan Ambulance Service provides around the clock professional ambulance paramedic services to 3.4 million people living in Melbourne.

  • Rural Ambulance Victoria serves the special needs of country Victoria and the major regional centres, its services also available 24 hours a day, 7 days a week.

  • Air Ambulance Victoria provides both fixed wing patient transport to and from Melbourne's specialist medical facilities and Intensive Care Ambulance Paramedic helicopter services to time critical patients in remote and inaccessible locations.

• Better Health Channel
  Victorian Government Health Information & Resources Website

• Centre Against Sexual Assault (CASA) 9349 1766
  9349 1766 After Hours Counselling Line
  9344 2210 Business Hours Crisis Line
  1800 806 392 Rural Victoria
  CASA's Crisis Care service provides counselling, support, information and advocacy in related to medical and legal options to all adult victim/survivors of sexual assault. This is a 24-hour service.

  See also:

  • Victorian CASA Forum
  • CASA info on The Royal Women's Hospital Website

  and for general crisis and counselling (not specifically for women):
  

  • LifeLine 13 11 14
  • DirectLine 1800 888 236 (for drugs and alcohol)
  • CareRing (Crisis Line) 136 169

• Centrelink 13 1021
  Government agency delivering a range of Commonwealth services to the Australian community.

• Child Protection Crisis Line 131 278
  Contact this number to report concerns of child sexual abuse. Toll free for all of Victoria (24 hour)
  See also Kids Help Line 1800 55 1800

• Children's Hospital 9345 5522 (switchboard)
  See also: Hospitals

• Child Support Agency (CSA) 131 272 (General Inquiries)
  Established to administer the Child Support Scheme and help separated parents take responsibility for the financial support of their children. If you are a current CSA client, please have your reference number ready when you call.

• See also Kids and Youth, as well as Parents

• Complaintline
  Puts you in touch with people who can help you with your complaint. Helps you understand your rights as a customer and a consumer.

• Consumer Affairs Victoria 1300 558 181
  CAV can help you become aware of your rights and responsibilities as a consumer or trader

• Consumer Law Centre Victoria 9629 6300
  Independent, non-profit, public interest and consumer advocacy organisation.

• ConsumersOnline
  The Commonwealth Government's one-stop-shop for Consumer Information in Australia

• Country Fire Authority (CFA) Dial 000 for Emergencies
  Become a CFA volunteer; check on fire restrictions and total fire ban days; and prepare your bush survival plan

• Crisis
  • LifeLine 13 11 14
  • DirectLine 1800 888 236 (for drugs and alcohol)
  • Crisis Support Services
  • Suicide Help Line 1300 651 251  (24/7)

• Crisis Help Network Melbourne
  Dedicated to providing up-to-date information for people in crisis. This is a directory website, where you will find lists of agencies designed to help in many circumstances. Crisis Help Network is compiled and written by people in crisis. Includes:
  • Quick Links to many Websites
  • Phone Numbers of crisis support agencies

• Dept. Immigration & Multicultural & Indigenous Affairs (DIMIA) 131 881 Enquiry line
  See also: Translation and Interpreting Service (TIS)

• Domestic Violence Crisis 1800 015 188 (24 hour)
  The Domestic Violence & Incest Resource Centre (DVIRC) is funded by the Department of Human Services Victoria, Australia. It is a statewide resource centre for information about domestic violence and sexual assault
  See also Centre Against Sexual Assault (CASA)

• Drugs - DirectLine 1800 888 236 - confidential drug and alcohol counselling
  24-hour, 7-day counselling, information and referral. Talk to professional counsellors who are experienced in alcohol and drug-related matters. DirectLine is free, anonymous and confidential.

• Drugs - Victorian Government Drug Information
  Help and information for drug users, their families and friends or anybody affected by drug use. Includes Drug Information in Other Languages

• Drug Info Clearinghouse 1300 85 85 84
  service provided by the Australian Drug Foundation. Our goal is to inform and support drug prevention in Victoria.

• Drug Info Line Monash Medical Centre (for prescribed medication) 9594 2361 - see also: Hospitals

• Drug Information Network (Australia)
  provides a central point of access to Internet-based drug and alcohol information provided by prominent organisations in Australia and Internationally

• Drugs: Narcotics Anonymous 9525 2833

• Drugs: Syringe Helpline 1800 552 355

• Family Drug Helpline 1300 660 068 - A listening ear for families experiencing drug and alcohol-related difficulties. The FDH service is funded by the State Government.

• Financial & Consumer Rights Council 1800 134 139
  for referral to a free financial counselling service

• Fire - Dial 000 for Emergency
  Metropolitan Fire & Emergency Service (MFESB) and Country Fire Authority (CFA)

• Gambler's Help 1800 156 789  TTY: 1800 777 706
  24/7 confidential help for problem gamblers and their family and friends at problemgambling.vic.gov.au
  See also gspot.org.au (though this site may not have been updated for a while)

• Gas Leaks (all areas) 132 771
  Report any suspected gas escapes to the emergency telephone number, 132 771. This emergency number operates 24 hours every day of the year and cover all gas companies.

• Gas Escape 1800 686 634 (GasNet Australia)
  In the event of a major gas escape you should quickly move to a safe distance, turn off anything that may set fire to the gas, and immediately ring 1800 686 634 (or 132 771) and advise neighbours who may be affected

• Gay and Lesbian Switchboard Victoria 1800 184 527
  Counselling and information. 6-10pm Daily and 2-10pm Wednesday

• Gay Men's Health Centre / Victorian AIDS Council 1800 134 840
  Aims to improve the health and social and emotional wellbeing of the Victorian HIV positive and Gay, Lesbian, Bisexual and Transgender communities

• Gay Law: Over the Rainbow - A Guide to the Law for Lesbians and Gay Men in Victoria

• GayLawNet
  Dedicated to providing general information, news and resources concerning the law as it affects the global gay, lesbian, bisexual, transsexual and intersex (GLBTI) community and access to a gay or lesbian (or gay or lesbian-friendly) lawyer.

• Grief Line 9596 7799 12 noon - 3 am
  Anonymous Loss and Grief Telephone Counselling Service. Griefline is under the auspices of Bethlehem Health Care

• Health  See:
  • Aids
  • Better Health Channel
  • Gay Men's Health Centre
  • Hospitals
  • Just Look - find low cost health services throughout Australia
  • Lifeline
  • Maternal & Child Health
  • Mental Health
  • Public Hospitals

  See also: Links to other Health sites

• Hepatitis C Helpline 1800 800 241 see also AIDS

• Hospitals - view list of Public Hospitals, including:
  • Austin Health 9496 5000
  • Mercy Health & Aged Care 8416 7777
  • Monash Medical Centre 9594 6666
  • Peter MacCallum Cancer Centre 9656 1111
  • Royal Children's Hospital 9345 5522
  • Royal Women's Hospital 9344 2000
  • St. Vincent's Health 9288 2211
  • The Alfred 9276 2000
  • The Royal Melbourne 9342 7000

• Infoxchange
  Offers access to a information on Community Support Services and related issues

• Interpreting Services 131 450 (24 Hour Service)
  See Translating and Interpreting Service (TIS) 131 450 (24 hour) and Department of Immigration and Multicultural and Indigenous Affairs (DIMIA)
  See also: Languages Other Than English (LOTE)

• Just Look
  Comprehensive online national database of low cost or free health and community services offered throughout Australia.

• Kids Help Line 1800 55 1800
  24 Hour Telephone Counselling of 5 - 18 year olds, who are feeling depressed, sad or lonely

• Kids (Children)
  See also Child Protection Crisis Line 131 278 and Royal Children's Hospital 9345 5522
  

• See also Children and Youth, as well as Parents

• Legal Aid (Victoria) 1800 677 402
  How to get legal help. Makes legal aid available at a reasonable cost to the community throughout Victoria.

• Legalonline Channel
  Information on the law and legal issues that affect our daily lives, made clear and simple

• Fitzroy Legal Service 9419 3744

• Lifeline 13 11 14 - 24 hour telephone counselling service
  Lifeline covers issues such as depression awareness, domestic violence, gambling, relationships, financial management, youth service, mental health, disabilities and aged care.

• Suicide Helpline 1300 651 251 - 24/7

• Local Government in Victoria
  information about Victorian Local Governments (Councils) and how to contact your local Council

• Magistrate's Courts
  Criminal, civil and workcover matters listed here, includes a court location guide

• Maternal & Child Health Line 132 229
  See also: Post and Ante Natal Depression Assoc. (PaNDa)

• My Connected Community (mc²) Website Help ONLY (not personal emergencies)
  Call VICNET Help Desk:8664 7001 or 1800 629 835,
  email us: mc2@vicnet.net.au or view Online Help

• Melbourne Inner-City AIDS Prevention Centre 9417 1466
  Aims:
  • To make needles and syringes readily available to injecting drug users, to reduce transmission of HIV, Hepatitis C and other blood born viruses.
  • To provide information on safer sex and safer injecting drug use.
  • To provide a safe and accessible means of needle and syringe disposal.
  • To provide these services in a comfortable and non-judgmental environment.
  • To educate the community and service providers about injecting drug use/users (IDU) issues.
  • To respond to the needs of the service user in the most appropriate and constructive way.
  See also: AidsLine 1800 133 392

• Mensline Australia 1300 78 99 78
  Dedicated to support men through separation. Men's Line Australia is auspiced by Personal Emergency Services Incorporated, a non profit organisation which provides two Victorian based telephone counselling services - Care Ring Crisis Line and Suicide Helpline Victoria.
  See also Men's Issues Online Resources

• Mens Referral Service 1800 065 973
  Anonymous and confidential telephone service provided for men by men. It provides a central point of contact for men who are wanting to stop their violent or abusive behaviour towards their family members, but are not sure how or where to go for advice. See also: No To Violence (NTV)

• Mental Health
  
  • Lifeline 13 11 14 - 24 hour telephone counselling service
    Lifeline covers issues such as depression awareness, domestic violence, gambling, relationships, financial management, youth service, mental health, disabilities and aged care.

  • Lifeline's Just Ask 1300 13 11 14
    Lifeline's rural mental health information service. It's an Australia-wide service provided by Lifeline South Coast. Lifeline's Just ask operates Mon-Fri, 9-5 and is not a counselling service. Call Lifeline's telephone counselling service on 13 11 14 for 24 hour telephone counselling.

  • Mental Health Foundation of Australia 9427 0406
    An organisation of professionals, sufferers, families of sufferers, related organistations concerned with mental health and concerned members of the public.

  • Reach Out!
    Brings mental health information to young people to help themselves through tough times

  • Victorian State Government Mental Health Services

  • Victoria Legal Aid
    Provides free legal advice for people with issues about mental health law at all its offices

  • VICNET Mental Health Directory

• Metropolitan Fire & Emergency Service (MFESB) for Fire Emergency, Dial 000
  Information on emergency response, community safety and recruitment. The Metropolitan Fire Brigade (MFB) has over 1,500 professional firefighters staffing 47 strategically located fire stations and specialist departments around the Melbourne metropolitan area

• Narcotics Anonymous 9525 2833
  Fellowship of recovering addicts who meet regularly to help each other stay clean and build a new way of life. If you have a problem with drugs of any kind, please call our hotline or come to one of our meetings. See also: Drugs

• Neighbourhood Watch Victoria Inc 9247 5311
  community based crime prevention program which aims to improve the quality of life within a neighbourhood by minimising preventable crime and promoting closer community ties. View the virtual tours and make your car and house safer

• No To Violence (NTV) 9428 3536
  The Male Family Violence Prevention Association Inc., is a peak organisation of individuals and agencies working for the prevention of male family violence. The specific focus is work with men to assist them to change and end their violent behaviour. See also: Men's Referral Service 1800 065 973

• Ombudsman Victoria 1800 806 314
  Will enquire into or investigate complaints concerning administrative actions taken by any government department, public statutory body or by officers or employees of any municipality to which the the Ombudsman Act 1973 applies. Will also ensure that complaints concerning Police conduct are properly investigated.
  See also contacts for other Ombudsmen & Industry Complaint Handling Schemes

• Parent Line 132 289 - 24/7
  Parents and carers who are concerned about their child or teenager can obtain information, advice and referral

  See also: Children, Kids, Youth

• Post and Ante Natal Depression Assoc. (PaNDa) 9428 4600 9.30am - 4.30pm, Mon to Thu
  Victorian, statewide, not for profit association which works for women and their families affected by ante natal and postnatal mood disorders.
  See also:
  • Maternal and Child Health Line 132 229
  • Parentline 132 298
  • Care-Ring 136 169
  • Lifeline

• Poisons Information Centre (Victoria) 131 126
  Includes information sheets, advice on preventing poisoning and first aid information

• Police (Victoria) Dial 000 for Emergency
  Crime prevention, community services, traffic safety, and youth and schools programs

• Preemie-L
  A non-profit foundation supporting families with children born six weeks or more before due date. See also: Austprem
  Austprem provides a forum for Australian and N.Z. parents and caregivers of premature babies to discuss the issues and experience of prematurity in a local context. Austprem welcome parents, extended family, NICU and MCH nurses and any interested health professionals.

• Pregnancy Advisary Service 9344 2259 Mon-Fri 9am - 4.30pm
  Provided by the Royal Women's Hospital 9344 2000 (switchboard)

• Problem Gambling 1800 156 789
  What is problem gambling? Warning signs and where to get help. See also: Gambling

• Public Hospitals
  Contact details and web sites for hospitals and health services in your area. See also: Hospitals

• Quit Smoking 131 848
  See also Australian Government Department of Health and Ageing campaign site: www.quitnow.info.au

• Reach Out!
  Brings mental health information to young people to help themselves through tough times The aim of the service is to improve young people's mental health and well being by providing support information and referrals in a format that appeals to young people.

• Residential Tenancy Line 1800 136 716
  Consumer and Business Affairs provides information and assistance with dispute resolution in relation to residential tenancy matters.

• Residential Tenancies List (formerly Residential Tenancies Tribunal) 1800 133 055
  Advice about tenancy matters such as eviction, excessive rent and repairs.
  See also Victorian Civil and Administrative Tribunal

• Royal Life Saving Society Victoria 9567 0000
  Be prepared, keep watch, attend one of the safety courses or become a life saver

• RSPCA 9224 2222
  aims to protect animals from cruelty and neglect

• Rural Ambulance Victoria Dial 000 in Emergency
  Serves the special needs of country Victoria and the major regional centres, 24/7

• SAFETYvictoria 9651 5530
  Your authorised Government site for safety and emergency information
  See also: WorkCover

• Salvation Army 1800 627 727 Crisis Contact Centre
  Committed to assisting all people without regard to nationality, race, belief, sexuality, ability, or judgement of behaviour. Our philosophy is that we can best express our love for God by compassionately reaching out to help people

• Sexual Assault Crisis Line 9349 1766 Centre Against Sexual Assault (CASA)
  The Telephone Service Against Sexual Assault provides confidential telephone counselling, information and referral. It operates from 5.30 pm each weeknight until 9.00 am the next morning, as well as 24 hours per day on weekends and public holidays. Phone: 9349 1766 or 1800 806 292 (if you live in Victoria but outside of metropolitan Melbourne)

• See also Centre Against Sexual Assault (CASA) and Resources for Women

• Smith Family 9419 7666
  Independent, non-religious, non-political not-for-profit organisation that helps disadvantaged Australians. Helps families avoid a cycle of poverty.

• Smoking Quitline 131 848
  See also quitnow.info.au from the Australian Government Department of Health and Ageing

• State Emergency Service (SES) Dial 000 for Emergencies
  Dial 132 500 for windstorm or flood damage. Website includes info on how to stay safe in emergency situations

• St Vincent De Paul 1300 305 330 10am - 3pm
  Our Mission is to deepen the Catholic faith of its members - to go out into our nation to heighten the awareness of Jesus Christ. We do this by sharing ourselves - who we are and what we have - with the poor on a person to person basis.

• Stepfamily Association of Victoria 9481 1500
  Self-help, non-profit organisation offering support, education, and resources to stepfamilies. Also operates a telephone counselling and referral service.

• Sudden Infant Death Syndrome (SIDS) 1800 240 400

• Suicide Help Line - 1300 651 251  (24/7)
  dedicated to people who are experiencing suicidal tendencies and bereaved families. Managed by Crisis Support Services

• Here for Life 1800 359 770 for awareness of Youth Suicide

• Suicide Prevention: Living Works 9894 1833
  LivingWorks provides learning programs that help caregivers play a role in preventing suicide. Auspiced in Australia by Lifeline

• When someone takes their own life - Help for bereavement and grief

• Syringe Helpline 1800 552 355
  Provides information on needle and syringe programs throughout Victoria. Provides assistance with the discovery of used syringes.

• Torture: Victorian Foundation for the Survivors of Torture 9388 0022
  Aims to meet the needs of people in Victoria who were subject to trauma or torture in their country of origin.

• Traffic Hazards 131 170
  Contact Vic Roads re Traffic Hazards, Freeway Breakdown and Emergency Services 24 hour fault reporting and emergency service

• Translating and Interpreting Service (TIS) 131 450 (24 hour)
  Through TIS, DIMIA helps migrants with limited English skills to access services provided by government and community agencies.
  See also: Languages Other Than English (LOTE)

• Turning Point Alcohol & Drug Centre 1800 888 236
  Got a problem with drug use? Or want to support someone who has? Need a listening ear, support in a crisis or information about where to go for treatment? For 24/7 confidential counselling & support DirectLine (Victoria) 1800 888 236
  See also: Alcohol and Drugs plus Turning Point Telephone Services

• VICNET
  Community Internet Service Provider (ISP) for Victoria. Features free web hosting, web site design, ADSL and training. Searcheable list of over 8,000 links to Victorian community websites and services.

• Victorian Council of Social Service (VCOSS) 1800 133 340
  VCOSS is the peak organisation of the community services sector in Victoria. We raise awareness of the existence, causes and effects of poverty and inequality, and contribute to initiatives that will create a more just society.

• Victoria Online
  State Government of Victoria Web portal. By using the Search tool, you can find local, state and federal government information and services, covering 250,000 government web pages

• Victorian Government Drug Information
  See also: Drugs

• Victoria Police Dial 000 for Emergency
  Crime prevention, community services, traffic safety, and youth and schools programs

• Welfare Rights Unit (Victoria) 9416 1111 (Tuesday - Friday 9.30am-12.30pm)
  The unit provides information about social security entitlements and helps people with the review and appeals processes.

• White Pages Australia
  Telstra listing of Australian Government, Business and Residential phone numbers and addresses (check the White Pages listing for the most up-to-date contact details for all organisations)

• Women: Royal Women's Hospital 9344 2000
  See also: Hospitals

• Women's: Domestic Violence & Incest Resource Centre 1800 015 188
  Crisis support, information, referral to safe accommodation (refuge) for women experiencing abuse in their relationships
  See also Centre Against Sexual Assault (CASA)

• When Love Hurts
  Guide for girls on love, respect and abuse in relationships

• Women's Information Referral Exchange (WIRE) 1300 134 130
  Free information, support and referral service available to all Victorian women

• Workplace Accidents 132 360 Workcover Authority (Victoria)
  Covering all matters concerning work safety, injury at work for both employees and employers.
  See also: Safety

• Youth Substance Abuse Service 1800 014 446 or 9418 1020
  Alcohol and Drug assessment and referral service for the youth sector.

• Bursting the Bubble - Help with family problems and abuse for teenagers

• See also Kids and Children, as well as Parents

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